Data Recovery Services:

Datlabs have a long established, well equipped data recovery laboratory providing fast, efficient, quality services to all market sectors throughout the UK. We service all types of technology, flash memory, SSD, hard disk drive, NAS and RAID storage. Over our twelve year history we have made investments in software, tools and test gear as solutions to the rebuild and recovery of damaged and faulty data storage devices. Alongside this investment we have experienced and qualified technical and customer service personnel available 24x7 to respond effectively in emergency and critical stuations.

Our investments offer you the best possible opportunity to recover your data and :-

We wont charge you the earth !

Customer Service:

From the information you provide, our technical help line staff will immediately send to you an email quotation that includes an estimate of costs and timescales for the recovery work involved. Please note that for work involving a clean air inspection we charge a diagnostic and handling fee.

Given your agreement to proceed against the quotation , we will arrange for a courier to collect your faulty hard disk or system and deliver it to our laboratories. Alternatively you can drop-off at our local offices.

Once your hard disk or system is received by our customer services
staff, it is unpacked and booked into our job tracking system and
then passed to our technical engineers for processing.

To ensure the best possibilities of a successful data recovery our technicians carry out a formal set of auditable procedures:

Hard Drive Diagnostics:

• Microscopic recording media inspection for damage.

• Electrical inspection: motor, servo, interfaces, and PCB components
• Read /Write recording head assembly tests.

At this stage we will report the type of repair needed , and where necessary the components required, to restore your hard disk or system to a working condition sufficient to recover your data.

We also estimate the cost of the recovery and the timescales involved.

 

Sample Datlabs Diagnostic Report

 

Subject to your "go-ahead" typically the following work is subsequently carried out on an individual data volume or hard disk drive in order to recover your data:

Electronic, firmware and microcode checks:

• Electronic functionality of the hard drive is checked.
• Faulty components repaired, firmware upgraded, disk media re-mapped.

Read/Write functions:

• Magnetic media inspection.
• Read/Write head operation checks.
• Calibration and alignment checks.

 

 

Any replacement mechanical moving parts needed are sourced from stock or from our suppliers. Once in hand the hard disk drive is repaired, contamination removed, head assembly re-aligned and the device is re-assembled.

Occasionally it is necessary to re-locate the magnetic storage disk platters to another identical hard disk drive assembly and rebuild the hard disk drive from scratch.

Data Transfer:

Once our technicians have restored operational functionality to your hard disk or stoarge system they will proceed to extract your data and transfer it to our offline server using propriety applications.

The transfer data stream is checked for parity errors and any bad sectors will have CRC codes rectified. The data and file lists will then be securely stored on our servers.

Returning your Data:

The quality of the extracted data is manually checked by our data recovery technicians. Once the data has been validated we will send you a file list for you to check. Once you are satisfied with the content we will transfer your data to an external hard disk drive or equivalent ready for transport or collection.

Datlabs will retain your original disk drive for upto 14 days just in case there is a problem with the data we returned to you. For your own security and peace of mind all copies of any data stored on the hard disk are securely erased. Read More...